Who We Are

Duties and Responsibilities: (including but not limited to)

· Open and close office. *

· Check patients in and out for medical appointments. (telehealth and in person) *

· Collect copays in person, over the phone and through telehealth. *

· Manage medication refill requests by phone, fax and email. *

· Learn and properly utilize electronic health record (EHR). *

· Receive faxes and properly distribute. *

· Answer phone calls in a polite, professional, and timely manner and mitigate any problems that may arise. *

· Walk patient through HRT process over the phone. *

· Responsible for knowledge of services we provide and through which provider/ department, in order to properly direct patients and clients. *

· Properly handles messages for other agency staff. *

· Enter all patient paperwork received. *

· Maintain confidentiality of patient health information. *

· Participate in community events. *

· Attend monthly Front Office meetings. *

· Attend bi-monthly staff meetings. *

· Complete annual trainings as assigned. *

· Attend agency-wide events. *

· Organize reception space and clinic common areas. *

*Essential function

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio, percent and to draw/ interpret bar graphs.

Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer skills: To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, internet software and order processing systems.

Education/ Experience: High school diploma or general education degree (GED): or two to four years related experience and/or training or equivalent combination of education and experience.

Equipment:

1. Computer

2. Fax/ copy machine

3. Postage machine

4. Scanner and Label maker

Required training:

1. CPR

2. Bloodborne pathogens

3. Mandated reporter

4. Human Trafficking

Knowledge, Skills and Other Abilities:

1. Professionalism and good manners

2. Self-motivation

3. Time management skills

4. Reliability/ dependability

5. Trustworthiness in handling money, checks and debit transactions

6. Ability to de-escalate stressful situations

7. Organizational skills

8. Empathy

9. Oral and written communication skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, talk and hear. The employee may be required to stoop, kneel, crouch or crawl. The employee is required to reach with hands and arms, climb or balance, taste and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to bloodborne pathogens and bodily fluids. The employee is occasionally exposed to fumes or airborne particles.

The noise level in the work environment is usually moderaterate.